Privacy Policy

1. Introduction

Welcome to our services. This Privacy Policy describes how BIGMONSTER (hereinafter referred to as "we", "us", "our") collects, uses, stores, protects and shares your personal information. We are committed to protecting your privacy, so please read this policy carefully before using our services.

2. Information Collection

The types of information we collect include:

2.1 Information You Provide Directly

• Name, email address, phone number provided when registering for an account
• Profile information (e.g., profile picture, professional information)
• Transaction and payment information
• Information you provide to us through customer service or feedback forms

2.2 Information Collected Automatically

• Device information (device type, operating system, unique device identifier)
• Log information (IP address, access time, browser type, clickstream data)
• Usage data (feature usage, preferences)
• Location information (approximate location information obtained with your authorization)

2.3 Information obtained from third parties

We may obtain information about you from partners, social media platforms (when you log in through your social media account), and publicly available sources.

3. Use of information

We use the information we collect for the following purposes:

• Provide, maintain, and improve our services
• Process transactions and send relevant notifications
• Personalize your experience and deliver tailored content
• Communicate with you about products, services, promotions, and events
• Detect, prevent, and resolve technical and security issues
• To comply with legal obligations and enforce our terms and conditions

4. Information sharing and disclosure

We only share your personal information if:

4.1 Service Providers

We share information with trusted third-party companies and individuals who provide services to us, such as payment processing, data analysis, email sending, hosting services, and customer service. These service providers can only access personal information on our instructions.

4.2 Legal Requirements

We may disclose your information when we believe in good faith that disclosure is necessary to comply with applicable laws, regulations, legal process, or governmental requests.

4.3 Business transfers

In the event of a merger, acquisition, or asset sale, we may transfer your personal information and notify you prior to the transfer.

4.4 With your consent

We may share your information with other parties with your explicit consent.

5. Data security

We implement appropriate technical and organizational measures to protect your personal information from accidental loss, unauthorized access, use, alteration, and disclosure. These include:

• Data is encrypted in transmission and storage
• Strict access control system
• Regular security audits and vulnerability testing
• Employee privacy and security training

Although we take reasonable measures, no security measures are perfect and we cannot guarantee the absolute security of information.

6. Your Rights

Under applicable law, you may have the following rights:

• Right of Access: Request access to the personal information we hold about you
• Right to Rectification: Request the correction of inaccurate or incomplete personal information
• Right to erasure: Request deletion of your personal information
• Right to restrict processing: Request restriction of our processing of your personal information
• Data portability: Request to receive your data in a structured, commonly used format
• Right to object: object to data processing based on legitimate interests
• Right to Withdraw Consent: Withdraw the consent you have provided at any time

To exercise these rights, please contact us using the contact details provided in Section 10.

7. Policy Changes

We may update this Privacy Policy from time to time. We will notify you of material changes by prominent notice or direct notice before the changes take effect. We recommend that you review this policy regularly for the latest information.

8. Contact us

If you have any questions, comments or suggestions about this Privacy Policy, or would like to exercise your privacy rights, please contact us at:

• Email: 34165658@qq.com

We will respond to you within a reasonable time of receiving your request.